Terms and Conditions

Terms and Conditions

1.0 General Terms and Conditions relating to the Online store. 

These terms and conditions set out the basis on which you can use our website and place orders for items from Joshua Adams online. By ordering goods from this website you are deemed to have understood and accepted these terms. The supplier of the goods featured is Joshua Adams Menswear, a trading name of Joshua Adams Limited. Registered office 30-34 Bradford Road, Cleckheaton, BD19 3LL. Registered number 8263087 (England and Wales). You may contact us at this address or by email through the contact us or call us on +44 1274 270230. Lines open Monday to Saturday 9.30am to 5.00pm. 

 

1.1 Correctness of information 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

 

1.2 Products  

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. 

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 

Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

 

1.3 Delivery 

For standard delivery we aim to post the goods within 1 working day after cleared payment has been received, however Monday to Friday we usually dispatch all items that are bought before 3pm on a working day on the same day (this excludes Bank Holidays). Your purchase will be sent by either via Royal Mail or DPD Delivery on a 2-day delivery, therefore please allow 3 working days after cleared payments.  Free delivery is applicable on orders £200 and over, orders under £200 are charged at £4.99. 

It is standard Royal Mail policy to return packages to the local Royal Mail sorting office if the recipient is unavailable to accept a delivery. They’ll leave you a note to call them to arrange re-delivery or collection.  If your purchase is not collected or re-delivery arranged within 3 weeks Royal Mail will return the package to us. We can then re-send the item to you, however we would require you to repay the original postage cost. We can also give you a refund minus the original postage costs. In the unlikely event that you do not receive your item we can either offer you a full refund or an exchange. All deliveries are sent on tracked service, your tracking number will be included in your dispatch email. Please visit the Royal Mail website to track your order.

 

Next Day Delivery: 

We do not offer a next working day delivery service. If you require a parcel to be delivered the next working day please call our office (Mon-Fri) on 01274 270230 where someone will be able to assist you. Please note we will only be able to assist if the order is within the UK mainland only.

 

Saturday and Sunday Delivery Policy: 

We do not offer a Saturday or Sunday delivery service on the website. If you require your parcel to be delivered on a Saturday or Sunday please call our office (Mon-Fri) where someone will be able to assist you. 

 

International Postage: 

We offer worldwide postage at very competitive prices between £15-25 for a standard parcel. If you have any questions please do not hesitate to contact us either by email (onlineorders@joshuaadams.co.uk) or call us on 01274 270230. 

 

UK Mainland & Isle Of Wight - Standard delivery

Estimated delivery time: 2-3 working days.

Cost: Free on orders £200 or over. £4.99 on orders under £200.

 

Highlands, Islands & N.Ireland - Standard delivery

Estimated delivery time: 2-3 working days.

Cost: £8.00-£25.00 (depending on weight) - Please email us for a quotation onlineorders@joshuaadams.co.uk  

 

Europe - Standard delivery

Estimated delivery time: 2-6 working days.

Cost: £8.00-£25.00 (depending on weight) - Please email us for a quotation onlineorders@joshuaadams.co.uk  

 

Rest of the world - Standard delivery

Estimated delivery time: 5-7 working days.

Cost: Please email us for a quotation onlineorders@joshuaadams.co.uk  

 

1.4 Returns and Exchanges 

Returns 

Need to return or exchange something you just received? No problem! Please read through our policies below, and of course contact us if you have any questions. While we do everything in our power to make sure you are completely satisfied with your purchase, however if you wish to return any goods they must be returned within 14 days of receipt for a refund or exchange. All returned goods must be unworn with all tags and labels attached and in the original packaging.  Please complete the ‘Return Items Note’ that is included in the original package and follow the instructions on the form. 

We strongly advise that you return your item using a signed for delivery service as we cannot accept responsibility for any returned goods lost in transit. It would help to process your return a lot faster if you email your details and the reason for your return, please return the invoice stating the reason with your item.  Upon receipt your order will be inspected and a full refund will be credited to your account.   

Unfortunately, we are not responsible for postage costs that you may incur when you are returning the goods back to us.  We'll refund your return costs on items sold and/or fulfilled, up to our standard delivery option cost, if:  

  • you received an incorrect item, or 
  • you received a damaged item, or 
  • you received a defective item

Please allow up to 5 working days for damaged goods as they need to be inspected. All garments must be free of fragrance and cosmetic or other marks. Any garments deemed worn, soiled, altered, washed, or customer-damaged cannot be returned and will be shipped back to you at your cost and no refund issued. If you have any further questions please email us and one of our team will be happy to assist you further.   Any goods, items or garments purchased in the sale are subject only to an exchange. 

Exchanges 

We are happy to exchange your purchase if the garment doesn’t fit, to check that the correct size and colour is available please contact us via email onlineorders@joshuaadams.co.uk or call 01274 270230.  Exchanges are subject the returns postage policy.